Has the points system changed for Foodlove Market?
Yes it has. Beginning on September 1, 2022, you now earn 1 point for every $3 spent on Food and Beverage at Foodlove Market. You will continue to earn 1 point for every $1 spent on Food and Beverage at any of our Newport Restaurant Group restaurants and when you reach 200 points, you will still earn a $15 reward. We needed to make a change to the reward system for Foodlove. When we first opened the market, after much deliberation, we decided to offer the same point system as is in our restaurants to keep it simple and easy for all involved. However, after one year of operating Foodlove Market it is clear we needed to have a different point system for the market to maintain a sustainable business model.
I forgot to get points! Can I add a visit to my account after the fact?
You bet! To add a recent check –simply download our Newport Restaurant Group Fare Rewards app and once you are logged in to your account via the app, click on the sidebar and select ADD RECENT CHECK. Enter in your recent check details and your points are immediately added to your account. New to the app? We recommend clicking “I already have an account” when opening the app. You will use the email address attached to your account to login. If you do not have a password, simply click on the Forgot? button and follow the prompts.
Foodlove Market receipts cannot be added via our app at this time.
Can I earn points from a DoorDash, GrubHub or other third party delivery company.
No, points are not earned on orders placed through any third party delivery companies such as DoorDash, GrubHub, UberEats or PostMates. However, if you order delivery directly through a Newport Restaurant Group website, you do have the option to log into your Fare Rewards account and your points will automatically be added. However, you need to be logged in on the online ordering website to earn the points.
Where can I download the Newport Restaurant Group Fare Rewards app?
New and existing loyalty members can now download the app by clicking on the links below on their mobile device:
My card is not registered or my point balance is over 200 and not converting into rewards dollars...
We have the solution for you! Your account is missing required information and therefore needs to be registered. In order for your points to convert into reward dollars, please click here to register your account. If you have any issues with this process, please contact us at farerewards@newportrestaurantgroup.com for assistance.
I'm already a member and downloaded the Fare Rewards app but having trouble logging in.
First, thanks for downloading the app!
Existing members can access their accounts via the mobile app by either clicking the FACE ID LOGIN icon or the Email Login icon (an envelope) at the bottom of the app’s front page.
You will need the email address attached to your Fare Rewards account to login. Before logging in, you need to create a password for your account. To do this, simply click on the Forgot password link on the login page of the app.
I'm adding my Fare Rewards card number in the app and nothing happens.
Please back out of the app, this may be because your account is already registered in the app.Existing members can access their accounts via the mobile app by either clicking the FACE ID LOGIN icon or the Email Login icon (an envelope) at the bottom of the app’s front page.
You will need the email address attached to your Fare Rewards account to login. Before logging in, you will need to create a password for your account. To do this, simply click on the Forgot password link on the login page of the app and follow the prompts. Once your password is set, return to the app and login.
I can't add a check using the app.
First things first, A check cannot be added the same day as your visit. A check must be at least 24 hours old before it can be added by a guest. Once the check reaches the proper age, please try adding it to your account on the mobile app at that time.
Second, If you are using an Android device, we are working to correct a glitch with the restaurant drop-down menu. We hope to have this corrected very soon. In the meantime, please email us at farerewards@newportrestaurantgroup.com with your phone number, check number, date you dined and restaurant location and we will load your points within 1-2 business days.
I'm unable to add my birthday on the app.
If you would like to add your birthday to your account after you have registered, simply contact us at farerewards@newportrestaurantgroup.com and we can update your account. If your birthday is added to your account (optional), you will receive a special birthday gift every year on your birthday.
Before dining at your restaurant I had 190 points, now I only have 40 and I did not request to use my points.
This is good news! It means you have earned a $15 rewards credit to be used anytime. Each time you reach 200 points, we automatically debit 200 points from your account, and then add the rewards credit to your account. When you login to your account online, click on the “Reward Credit History tab” to view your current available credits. Or view your available rewards on the Fare Rewards mobile app by clicking on the “My Account” from the main menu. Don’t have the app? Download it now from the App Store on your mobile device.
I'm having trouble logging into my account using the website.
There is a chance we may not have your email attached to your account yet. This will prevent your access. Please contact Fare Rewards to correct this for you.
I am earning points but they have not yet converted to rewards. What do I do?
If you are earning points but your account is not converting them to rewards when you reach the 200 point mark, it likely means your account is not registered. You can do that HERE. Once you do, all those points will instantly convert to the appropriate rewards.
I forgot my card at my last visit, can I still get points?
Yes you can! Simply download our Fare Rewards mobile app from the App Store and login to your account and select ADD A RECENT VISIT button from the welcome page on the app (You will need your dining check to add your visit.) Don’t have your check handy? Simply email Fare Rewards for assistance or call us at 401.615-4496
(Note: If you are new to the app, you will need to click on the forgot password link to set up a password for your account)
I have a Fare Rewards account and so does my spouse, can we combine?
Yes, please contact Fare Rewards to assist you with deactivating one account and we will transfer the balance to the account you would like to keep active. Please note, each member account is unique and we are unable to offer duplicate account numbers for multiple users. However, you do not have to present your Fare Rewards card to earn points. Your server is happy to look up an account by phone number and name when a family member is dining.
I have Fare Rewards card 28500XXXXXXXXX, can I get another copy of this card so my spouse can have one too?
Good news! We have recently gone card-less with our Fare Rewards loyalty program. To receive points or redeem credits simply provide the server with the phone number attached to your rewards card. Or you can provide the server with your mobile checkin code accessed through our Fare Rewards app.
Can I earn Fare Rewards points on my private events?
Fare Rewards members can earn points on any Private Dining Events at any NRG location except Castle Hill Inn or The Bohlin. Points will not be offered retroactively to any events prior to 11/1/19. There is a maximum of 1,000 points earned per day.
Similarly, you can now use your Fare Reward credits towards your Private Event.
When is your exclusive Cyber Monday Sale?
Cyber Monday takes place each year for one day only beginning at 12:01 AM on the first Monday after Thanksgiving.